Shipping & Delivery Policy

Wink Eat delivers freshly prepared food and drinks from partner restaurants in the cities where they are listed. We deliver only within India, and only within a short distance of each restaurant so that food arrives hot and safe to eat. We do not courier or post food, and we do not ship outside the restaurant's city.

Your order is delivered by the restaurant you ordered from, using its own delivery staff or a delivery partner it engages. The restaurant is responsible for packing the food securely and for the conduct of its delivery staff. You can follow the order's progress — accepted, being prepared, out for delivery, delivered — on the order page.

Each restaurant sets the area it delivers to. When you choose your city and enter an address, Wink Eat shows the restaurants that can deliver there; if your address is outside a restaurant's area you will be told before you pay, and you may still be able to order for takeaway.

Most orders arrive within 30 to 60 minutes of the restaurant accepting them. The estimate shown for your order depends on the dish, the distance and how busy the kitchen is. Rain, heavy traffic, festivals and large orders can make it longer; the order page shows the latest status.

Orders are accepted only while a restaurant is open, as shown on its page. Wink Eat does not take orders for delivery on a later date unless the restaurant offers scheduled orders.

A delivery charge, if the restaurant applies one, depends on the restaurant and the distance, and is shown in your cart before you pay. Some restaurants deliver free above a minimum order value. There are no charges added after you place the order.

Please keep your phone reachable and give clear directions or a landmark in your address. The delivery person will call you on arrival. If nobody can be reached at the address for 10 minutes, the delivery may be treated as completed and the order cannot be refunded.

Check the order when you receive it. If anything is missing, spilled or wrong, tell us within 2 hours under our Cancellation & Refund Policy.

Takeaway orders are not delivered: collect them from the restaurant at the time shown. Table orders, placed by scanning the QR code on your table, are served at that table by the restaurant's staff and are not delivered elsewhere.

If your order is running much later than the estimate, contact the restaurant from the order page or call our support team and we will chase it for you. If the restaurant cannot deliver the order at all, it is cancelled and you receive a full refund.

• Email: winkgetmeal@gmail.com
• Phone: +91 62045 49968 (10:00 am to 10:00 pm, all days)
• Post: Chandrabhan Kumar Yadav, Mishrabatarahan, Gopalganj, Bihar 841438