Cancellation & Refund Policy

Before the restaurant accepts it — you can cancel from the order page at no cost. If you paid online, the full amount is refunded.

After the restaurant has accepted it — the kitchen has started cooking your food, which cannot be sold to anyone else, so the order can no longer be cancelled from the app. If there is a genuine reason, call the restaurant or our support team straight away; where the restaurant agrees to cancel, any refund will be for the amount it has not yet spent on your order.

Cash-on-delivery orders that are refused at the door after being prepared count as delivered. Repeated refusals may lead to cash on delivery being switched off for your account.

A restaurant may decline or cancel an order if it is closed, an item has run out, it cannot deliver to your address, or the order looks fraudulent. We may cancel an order that cannot be completed for technical reasons.

In every one of these cases you receive a full refund, including delivery and packaging charges.

We will put it right — by a refund, a partial refund, or a fresh dish where the restaurant can send one — if:

• an item you paid for is missing;
• you received the wrong item;
• food arrived spilled, leaked or with the packaging damaged;
• food is spoiled, undercooked, or contains a foreign object;
• the order was never delivered.

How to report: contact us within 2 hours of delivery (or of being served, for table orders) from the order page, by email at winkgetmeal@gmail.com or by phone on +91 62045 49968. Please tell us your order number and send a clear photo of the item and its packaging. We check every report with the restaurant and reply within 24 hours.

Taste, spice level and portion size are matters of preference, and are not grounds for a refund unless the dish is clearly different from its description on the menu.

• Cancelled before acceptance, or cancelled by the restaurant or by us — the full amount paid.
• Order not delivered — the full amount paid.
• Missing or wrong items — the price of those items, with their share of taxes and charges.
• Spilled, damaged or spoiled food — the price of the affected items, or the full order if all of it is affected.

Once a refund is approved, it is started within 24 hours and paid back the way you paid:

• UPI — usually within 1–3 working days.
• Debit or credit card — 5–7 working days, depending on your bank.
• Net banking and wallets — 5–7 working days.
• Cash on delivery — transferred to a UPI ID or bank account you give us, within 5–7 working days.

If money left your account for an order that was never confirmed — a failed or timed-out payment — it is reversed automatically, normally within 5–7 working days, without you needing to ask. Refunds are always made to the original payment method or, for cash, to an account in your name; we do not refund in cash.

• the order was delivered to the address you gave, but you could not be reached or were not available;
• the address or phone number you gave was wrong or incomplete;
• you changed your mind after the restaurant began preparing the order;
• the problem is reported more than 2 hours after delivery, or without the order number;
• the claim appears to be part of a pattern of misuse.

If a refund has not reached you within the time above, write to us with your order number and the transaction reference from your bank statement, and we will trace it with Razorpay and your bank. See also our Terms & Conditions.

• Email: winkgetmeal@gmail.com
• Phone: +91 62045 49968 (10:00 am to 10:00 pm, all days)
• Post: Chandrabhan Kumar Yadav, Mishrabatarahan, Gopalganj, Bihar 841438